Effective Date: 6th April, 2026
At Sniffy Nose, we respect your privacy and are committed to keeping your information safe.
1. Information We Collect
We may collect:
- Name, phone number, and email address
- Address and location details
- Pet information such as name, breed, and health details if needed
- Payment details (handled securely via third-party providers)
- Website or app usage data
2. How We Use Your Information
We use your information to:
- Provide and manage our services like pet walking, grooming, vet consultations, and products
- Schedule and complete bookings
- Communicate updates, reminders, or offers
- Improve our platform and services
- Ensure safety and service quality
3. Sharing of Information
We do not sell your data.
We may share limited information with:
- Service partners such as walkers, groomers, and vets to fulfill services
- Payment providers for secure transactions
- Authorities if required by law
4. Data Security
We take reasonable measures to protect your information. However, no method is completely secure.
5. Cookies
We may use cookies to improve your experience and understand how users interact with our platform.
6. Your Rights
You can request access, correction, or deletion of your data.
To do so, contact us at: [email protected]
7. Third-Party Links
We may link to external websites. We are not responsible for their privacy practices.
8. Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Account information may be retained while your account remains active. If you request account deletion, we will delete or anonymize your personal information within 90 days, unless a longer retention period is required by law.
Transaction records, payment information, invoices, and other records required for legal, tax, accounting, fraud prevention, or regulatory purposes may be retained for up to 8 years or as required by applicable law.
Location, walk tracking, communication logs, and service history may be retained for operational, support, dispute resolution, and safety purposes for up to 24 months after service completion.
After the applicable retention period, data is securely deleted or anonymized.
9. Account Deletion
You may request deletion of your SniffyNose account by contacting us at [email protected].
Upon verification of the request, we will delete or anonymize your personal information within 90 days, except where retention is required for legal, tax, fraud prevention, safety, or regulatory purposes.
